Privacy Policy

Privacy Policy

Coastal Canine Hydrotherapy

Last updated: 28 December 2025

1. Introduction

Coastal Canine Hydrotherapy respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect personal information including:

• Your name
• Contact details (phone number, email address)
• Dog information (breed, age, medical history, veterinary details)
• Appointment and payment records

3. How We Collect Information

Information is collected when you:

• Book an appointment
• Contact us via phone, email, or website
• Complete intake or consent forms

4. How We Use Your Information

We use your information to:

• Provide hydrotherapy services
• Communicate about appointments and care
• Maintain accurate records
• Meet legal and professional obligations

We do not sell or rent your personal information.

5. Disclosure of Information

Your information may be shared:

• With your veterinarian (with your consent)
• Where required by law

We take reasonable steps to ensure third parties protect your information.

6. Storage & Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure.

Information may be stored electronically or in hard copy and is retained only as long as necessary.

7. Access & Correction

You may request access to or correction of your personal information by contacting us using the details below.

8. Cookies & Website Analytics

Our website may use cookies or analytics tools to improve user experience. These do not identify you personally.

9. Changes to This Policy

This Privacy Policy may be updated from time to time. The current version will be published on our website.

10. Contact Us

If you have questions or concerns about privacy, please contact:

Coastal Canine Hydrotherapy
📧 admin@coastalcaninehydrotherapy.com.au
📞